Terms & Conditions

Orders

With the exception of the online shop, we have a £150 order minimum for bespoke cakes.


Bespoke Design Service

Should you wish to commission a bespoke design, there is a non-refundable fee of £50. If you decide to place an order the fee is set against the final invoice. Your bespoke design commission will include up to three design options, full proposal and quotes. Alternatively, please send a design brief with as much information as possible so an estimate can be provided. Design work will only be provided once payment is made.


Tastings

Tasting consultations can be arranged at Sophie's studio in London (Chelsea) with a maximum of two people attending. There is a fee of £25, which includes up to three flavours of your choice. Alternatively, sample boxes can be posted directly for £30 (+ delivery). Payment is due before consultations or boxes are sent out.

Update: 13 March 20' - Due to the current situation re Covid 19, until further notice, tastings will now only be posted directly in order to keep the studio clean and clear of any outside visitations.

Date Reservations

Event date reservations can be made in the diary. However a £100 non-refundable deposit is required to fully secure this.


Payment & Deposits

Cakes will not be supplied without full payment made in advance. A 30% non-refundable deposit (minimum £50) is required on confirmation for all orders. The final balance, specified on the invoice, is due at least 21 days before delivery or collection. Payment can be made earlier if you wish. Orders placed less than 21 days in advance of delivery must be paid in full. Payment can be made by BACS transfer, cheque or cash.


Price Quotations

All price quotes are valid for 30 days from date of quotation.


Alterations

Where possible every endeavour will be made to make any alterations to your order, this will carry a charge for any additional costs incurred.


Cancellations

As your wedding/celebration cake booking is reserved solely for you and certain components for your cake/s my be ordered months in advance, the following conditions are implemented when an order is cancelled: More than 21 days notice 50% of the total cost will be payable. Less than 21 days notice 100% of the total cost will be payable. Please note that all booking deposits, tasting fees, design services and diary reservation dates are non-refundable.


Cake Stand Hire

Unfortunately we do not currently offer a cake stand hire.


Allergies & Dietary Requirements

Please discuss any allergies or dietary requirements before making payment. Gluten free options are available however please be aware that all products are baked and prepared in a kitchen which handles all the main food allergens including nuts, gluten (wheat), dairy and eggs. Unfortunately we cannot cater for vegan, eggless or dairy free cakes.


Delivery & Collection

Celebration cakes of two tiers or less are to be collected from Sophie's studio in London (Chelsea). Wedding cakes and larger celebration cakes will be delivered and set up for an extra charge (strongly advised), the price of which is dependant on postcode and length of time required on site. If cakes are collected we cannot be held liable for any damages occurred to the product once it has left our premises. All cakes are very fragile in transit and it is the responsibility of the buyer to drive slowly and carefully. Cakes should be placed on a flat, tidy surface on non-slip matting. If cakes are delivered we cannot be held liable for any damages occurred to the product once delivery and set up has been made.


Non-edible Ingredients & Decoration

Some cakes may contain non-edible ingredients such as plastic dowels in tiered cakes or wires in some sugarflowers. These will be made aware of when your cake is delivered/collected.


Fresh Flowers

It is possible to decorate your cake using fresh flowers however please be aware they are not safe for consumption (unless stated otherwise) and must be removed before serving. We cannot be liable for the misuse of fresh flowers. For wedding or larger celebration cakes please firstly speak with your florist to see if they are able to supply extra flowers for the cake, simply for continuity purposes. We are then very happy to liaise with them directly and arrange to decorate on site.


Shop - Collection, Delivery, Cancellation and Refund policy


ready to order cakes

Once an order has been placed for a ready to order cake the process and production begins straight away. Orders cannot be cancelled or refunded. Please take extra care when placing an order to make sure you are 100% happy with your design, size and collection day choices. Amendment requests will not be accepted.
Collection - For safety and in keeping with social distancing, when you collect your cake, unfortunately you will not be allowed into the studio, instead the cake will be safely boxed/sealed ready for you on a table just outside when you are greeted. Please note that some of the cakes will have very fragile 3d sugar detailing. Upon collection your cake will be in perfect condition, we cannot be liable for any damage occurred once it has left our premises. If cakes are not collected on their due day/time they will be held for 24 hours before being discarded. No refund will be given.


Biscuit Boxes

Once orders are received, biscuit boxes will be dispatched within 1-2 working days, if in stock, and 4 working days if not in stock.
UK orders are sent via Royal Mail 1st class for delivery within 1-2 (can be up to 4) working days of dispatch.
EU orders are sent via Royal Mail International Standard (no tracking number) for delivery within 3-5 (can be up to 7) working days of dispatch.
All shipping times are estimates by Royal Mail and are not a guaranteed. International orders may be subject to postal system delays.

Cards

Card orders cannot be cancelled nor are they refundable. Orders will be dispatched on the next working day, however during busy periods this may take up to 48 hours.
UK orders are sent via Royal Mail 1st class for delivery within 1-2 (can be up to 4) working days of dispatch.
EU orders are sent via Royal Mail International Standard (no tracking number) for delivery within 3-5 (can be up to 7) working days of dispatch.
International are sent via Royal Mail International Standard (no tracking number) for delivery within 7-9 (can be up to 14) working days of dispatch.
All shipping times are estimates by Royal Mail and are not a guaranteed. International orders may be subject to postal system delays.
If you have ordered a ready to order cake and would like cards as well, do not place the order online, instead they can be purchased on site to avoid the delivery cost. Please note however there are no card facilities, only cash is accepted.